Ink Insight

9 May 2023

Why are buyer personas so boring?

Do we really need buyer personas? I know, I know, I know my job is market research and my whole role is to help clients to better know their target audiences and what makes them tick.
8 May 2023

Is AI going to replace Market Research?

We don’t need market research any more (apparently). We have AI to solve all our research questions now
7 May 2023

On Salads, Blankets and/or Alarm Calls

My niece has a favourite phrase “no good story ever started with someone eating a salad.” This is normally followed by some amazing anecdote and or dramatic tale with absolutely no salad involved at all
7 May 2023

Watch It

Last year there was a project that had us baffled It was for a high-end jewellery store that was spending a small fortune on point of sale for their seasonal price promotions
18 January 2023

Why I’m obsessed with online communities

Anyone who knows me, knows I have a “slight” tendency to get giddy or overexcited about things! I have become obsessed with online research communities.
2 December 2022

How To Permanently Ditch Discounting

Our client, a household brand, was struggling in a declining market. Sales were down, brand value was declined, they faced two major issues Retailers featuring the brand in steep price cuts and permanent promotions A weakened brand presence – the only message shoppers saw from the brand was price related
2 December 2022

How go we care?

Our client, a forward-thinking care provider, recognised that the Care sector needed to look for fresh solutions to increasing care needs
2 December 2022

What’s For Lunch (Or Dinner If You’re A Northerner)?

What we eat for lunch is changing Working from home and shifting daily routines mean what we eat is changing

Planning

Seek out strong and resonant creative campaign territories to nurture and develop

Messaging

Identify and prioritise the most creative and compelling communication messages

Test and Track

Measure, monitor and predict success through brand health tracking and idea testing

Development

Create and refine propositions that provide solid foundations at the heart of your brand plans

design

DESIGN

Evaluate and elevate the design appeal of your products, packaging, and services

PRICING

We love a pricing study and an optimised price point recommendation. We also love to find out which features and benefits contribute most to your brands’ value

INNOVATION

Generate ideas, test and refine concepts and explore how well they fit into the lives of your audience

Positioning

Understand the current position of your brand and in the marketplace through the eyes of your target audience. Find an ownable space that solves your audience problems

Purpose

Answer the questions at the core of your brand

What does your brand stand for?

What is the brand mission?

What does your business do – or commit to never do?

What values does your brand uphold

Strategy

Insight and information improve planning confidence, whether that’s confidence to take a new direction, capitalise on opportunities or fix your brand problems, we can help you develop your brand strategy

Experience

Audit your brand’s touchpoints and understand how your audience feels and interacts at these touchpoints. Unlocking ideas to build brand plans that reach your audiences at the right time in the right way

TARGETING

We can help you to choose who to target and to better understand their needs

Our segmentation studies can help you to pinpoint, prioritise and get to know your audiences

ETHNOGRAPHY

A behind the scenes look into the daily lives of your audiences

Observe and understand them in their natural environment, see how they behave and interact with your products and services

NEEDS

Uncover and understand your audiences’ real needs, emotions and desires. How well are you currently meeting them, is anyone meeting them better?

JOURNEY

Explore interactions throughout the buyer journey, identifying irritants and delights. Finding opportunities to connect along these touchpoints